Venue Walk-in Fee: Registration and Ticket Issuance Process

Dubai Tourism has launched a new electronic system for issuing and printing walk-in tickets for entertainment venues directly at the venue. Once registration in the system is complete and account is activated, the venue can use the system to print tickets at its own premises if it has configured the compatible printer. Fees will be calculated automatically, and payment can be done online or at DTCM cashier.

  • Download and READ Venue Walk-in upgrade Document here
  • Below is a step by step guide:

    Please find below all forms and documentation below for your reference:

    1. Download and READ Venue Walk-in Process Document here
    2. Download and READ Frequently Asked Questions (FAQ) here
    3. Download and VIEW Venue Walk-in User Manual here
    4. Download and READ Approved Supplier List here
    5. Download and VIEW Ticket Template Design(zebra) here
    6. Download and VIEW DTCM Printer Guide here


    Ticket type has to be supported by the printer model. Please contact the printer supplier for the exact ticket type before ordering the ticket.

    To register account and start printing at your premises:

    1. Navigate to the following URL https://walkin.dtcm.gov.ae and click New Registration
    2. Fill and submit the form. You will receive an email with an application barcode.
    3. Complete registration at DTCM (get your authorization letter and the received barcode).
    4. Submit the Registration email, Trade license,NOC and Venue WALK-IN subscription fee receipt at eticketing Dept.
    5. Your account will be activated and you will be receiving email with access info.
    6. Configure a compatible printer at your premises (download the list of compatible printers from here).
    7. In the system complete the processes of managing users and tickets.

    If you would like to book a session with the Ticketing team to discuss or answer any questions. Please contact us by emailing walk-in@dubaitourism.ae.


    Commencing from 31 May 2015, DTCM will no longer print tickets. Requesting all the Stakeholders / Entities to register in Venue Walk-in system and arrange their own setup for printing the tickets.